HomeVibesMarket

Shipping Service Name:

USPS Delivery

Countries Served:

Exclusive to the United States of America.

Delivery Locations:

Orders are delivered directly to the customer's provided address within the USA.

Delivery Time:

Order Handling Time: 1—2 days (Monday - Friday)
Transit Time: 3—4 days (Monday - Friday)
Shipping Cost: Free Shipping for all customers.

Tracking Information:

Upon purchase, customers receive a post-purchase email containing a tracking number and a link to our site's tracking tool. Customers can use this tracking number to monitor their delivery status on our website.

Packaging:

Each product is meticulously packaged in its original hard casing and then further safeguarded with a sturdy cardboard box. This dual-layer packaging ensures the protection of items during transit, minimizing the risk of damage.

Damaged Items:

Customers are encouraged to inspect their orders upon receipt. If any item is found to be defective, damaged, or incorrect, customers should promptly contact us. It's essential to retain all packaging materials and damaged goods for potential claims.

Order Cancellation:

Customers have the option to cancel their orders by contacting us immediately via email at support@homemarket24.com or through our Contact Us page. Requests for order cancellation will be handled promptly during our operational hours from 9:00 am to 6:00 pm EST, Monday through Sunday.

For any further assistance or inquiries regarding orders, customers can reach out to our support team at support@homemarket24.com.

HomeMarket24's primary goal is to ensure complete customer satisfaction. Purchase decisions are simple, fast, and entirely transparent. However, if a customer wishes to renounce their purchase after delivery, the deadline to request the return and refund of an unopened and unused product is 30 days after receiving the order. The procedure involves the following steps:

Fill out the contact form, communicating the intention to return the product; alternatively, the customer can send us an email.

Specify the order number;

Indicate the reference(s) of the product(s) to be returned.

No later than 2 business days, our customer service will send an email containing all the necessary information for returning the product(s).

It is imperative that the customer:

Awaits our email containing the return information and keeps the product(s) in the same conditions as received (including the package and corresponding label) in preparation for the return;

Sends the product(s) to our address within a maximum of 7 days after our return validation, following the instructions provided by our team.

Return Address: 16192 Coastal Highway, Lewes Delaware 19958, United States

After receiving the return:

We will examine the product(s) within 5 business days of receiving the return;

If everything complies with the return policy, the customer will receive the refund within 10 days.

Return Rules: For the return to be accepted, it is imperative to adhere to the following rules:

The product must be sealed in its original packaging, including the protective cellophane or labels (if applicable);

If the product's box bears a mark or seal, the seal or any other protective mark must be kept intact;

The product must be accompanied by all items: samples, gifts, among others, adhering to the original shipping conditions.

At HomeMarket24.com, we offer a variety of payment methods to accommodate your preferences, including all major credit cards and digital payment options such as Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay.

Once you confirm your order on our site, we will charge your card in USD immediately, not at the time of shipping.

The refund process is initiated once we have received and inspected your returned item at our warehouse. We aim to issue refunds within a maximum of seven working days. All refunds are credited back to the original payment method.

We are committed to ensuring secure transactions through Shopify payments.

Security & Privacy

HomeMarket24.com is dedicated to protecting your online security. We employ Secure Sockets Layer (SSL) technology with 128-bit encryption to ensure the security of your online transactions. This advanced technology encrypts all sensitive information, such as passwords and credit card numbers, during your online interactions. Every form on our website is secured with SSL technology to maintain the privacy and integrity of your personal data.

PCI Compliance

Our platform rigorously adheres to the Payment Card Industry Data Security Standards (PCI DSS), ensuring that all your credit card information and transactions are handled with utmost security. To maintain our compliance, we perform annual on-site evaluations and adhere to strict risk management procedures, consistently ensuring our platform's security and compliance with PCI standards.

Your Payment Information

We do not have access to your full credit card number. After a transaction is completed, only your billing and shipping details, order specifics, and the last four digits of your credit card number are accessible to our staff.

Experience a secure and reliable shopping journey at HomeMarket24.com!

Contact Information:

Online store HomeMarket24

Available for contact from 9 AM to 6 PM EST, Monday to Sunday

Email: support@homemarket24.com

Phone: +1 (585) 304-2482

Or via our contact form on the Contact Us page

Address: 16192 Coastal Highway, Lewes Delaware 19958, United States